Your booking

Q. I am going on a skiing holiday tomorrow. Can I still make a ski rental booking online?

A. You can book your rental ski and snowboard equipment online until 20.00hr GMT the day before you arrive.

Q. I need to make some alterations to my booking. Is it possible to do so before I arrive?

A. Not a problem. Please email us at hello@slidecandy.com with your booking reference number and the details you would like to change. Alternatively give us a call at our Meribel office and we can help you make the amendments.

Q. I arrive in the evening and would like to make first lifts in the morning. Will I have enough time to get my ski rental equipment fitted?

A. When you pre-book online, we deliver all your equipment to your accommodation before you arrive. We will drop by when you arrive to check the fit and make any changes if necessary, leaving you plenty of time to get in a full day's skiing.

Q. I have pre-booked ski hire only as I have my own boots. If my ski boots get lost on route, or are uncomfortable, can I hire a pair from you when I arrive?

A. Yes you can hire direct from slidecandy here in Meribel. Call us when you arrive or just let one of our technicians know when they drop by to check the fit of the ski hire boots and set up your rental skis. We can arrange for the extra kit to be added to your reservation and take payment in resort.

Q. Can I add people to my booking after the order is confirmed and payment has been taken?

A. You will need to create a new booking with a new reference number, but you can use all of your existing details to do so. Simply log in using your email address and password and add your new booking to the existing one.

Q. Can I cancel my booking before my holiday? Will there be an admin charge?

A. You can cancel your booking and get a full refund up to 48hrs before your arrival date. Slidecandy will reimburse the cost of your rental equipment; however there may be a small credit card transaction charge, depending on your method of payment.

Q. One of the members of our party is unable to attend - can I get a refund or swap the names?

A. You can get a refund for one or more members of your party up to 48 hrs before your arrival date. If you want to swap names and sizes, please email us with the changes to be made along with your booking reference number and we can do it for you.

Q. I have booked for the wrong dates - what do I do?

A. Not a problem, give us a call or email us and we will amend your order.

Q. I would like to request a specific ski or boot, how can I do this?

A. You will see a comments box per person in step 2 of the booking process for you to add any extra information. If you would like to request a specific model of rental ski, please leave a comment in this box, giving us the length, brand and model. Slidecandy will endeavor to provide you with the exact ski you have requested and will contact you if it is necessary to substitute another ski in its place to make sure you are happy with to your rental skis.

Q. Is it possible to book some people for 6 days and some for 3 days on the same reservation?

A. You will need to make two separate bookings when you have two groups that would like to hire skis for different durations. Once you have made your first booking you can log back in and make the second booking with ease as all your details are saved.

Your equipment

Q. Do I have to pay extra to hire ski poles?

A. Poles are included when hiring skis and no extra charge is made.

Q. I would like to rent a ski/snowboard helmet. Do you rent adult and children's helmets?

A. Good plan! Yes we rent both adult and children's ski and snowboard helmets. Just tick the box when filling in your equipment details and the helmet will be added to your order.

Q. Which skis and what size do I need?

A. In the drop down box, just select "please select for me". We have many years of experience to help us choose exactly what'll suit you best. When we come and check the fit for you, we can discuss your skiing in further detail and make a change if necessary. You can put any extra info about your skiing experience in the comments box that you think may be relevant.

Q. Will the ski and boot hire equipment that I rent from you be old and used?

A. You don't have to worry about putting your feet in to old worn smelly boots or skiing on tired old skis. All of our equipment for the winter season 2011 was brand new. For the 2011/2012 season all Red and Black category skis will be new and 70% of our Adult ski boots will be new too!

Q. Can I change my skis, board or boots if I don't get on with them?

A. Of course you can. We want you to get the best out of your holiday so if you need to swap something it's no problem at all. Give us a call and we'll arrange a time and a place to change your equipment. There may be a small charge if you choose to upgrade to a higher category. If you change your skis/snowboard frequently a small charge will be applicable after the first change as all our equipment needs to be serviced after use ready for the next client.

Q. Is your equipment serviced regularly?

A. Every set of rental skis and board will be expertly serviced after every rental period. We understand the difference a properly tuned pair of skis can make to your holiday.

Q. Can I get my rental skis waxed in the middle of my stay?

A. No problem at all. We'd rather you weren't sticking to the snow! Give our call out service a ring and we'll come and pick them up for you and have them ready for the morning.

Q. I'm hiring a snowboard - are bindings included?

A. The price advertised includes both board and bindings hire.

Q. I would like to try snowboarding for a day or two - will there be any extra charge?

A. There may be a small upgrade charge, depending on your original booking. Give us a call and we'll arrange a convenient time and place to exchange your equipment.

Q. My feet are extremely wide/thin/long/fat/awkward! Do you have anything to fit me?

A. We have a wealth of technical ski boot fitting and foot analysis knowledge, which we have used to carefully select our boot range so that we have something for everyone. If anyone in Meribel is going to solve your rental ski boot problems - it'll be us! Our adult sizes start at a UK 3 and go up to a UK14, in a range of widths and ability levels. Our kids ski hire boots start at a UK 7 and go up to UK 6.5. If you have any specific queries regarding boot hire, or need a size out of this range, please contact us at hello@slidecand y.com so that we can source something appropriate for you.

Q. I've never skied or snowboarded before. What equipment will I need?

A. You will need skis (Blue) or a snowboard (Red) and boots. Select these in step 2 of "book your equipment". Just select "please select for me" and we'll make sure you get the right size skis or snowboard. If you are learning to ski then ski poles are included. It's worth selecting "helmet required" for extra safety too.

Our prices

Q. Are there any extras to pay for after my rental booking is confirmed?

A. Only if you would like to upgrade your equipment or decide that you would like to add the optional equipment insurance. Send us an email with your booking reference number and we'll be in touch to assist you.

Q. Are your prices the same in resort as they are online?

A. You can benefit from a 20% discount for booking your ski hire online. Get the booking part out of the way while you're at home dreaming about your skiing holiday, rather than when you're actually on it!

Q. Do you charge for delivery/collection?

A. No. Delivery is free. That includes any midweek visits to your chalet for equipment changes and private ski servicing pick up too.

Q. What if I find ski rental equipment cheaper elsewhere during the week?

A. We're so confident that you'll get the best rental equipment at the best price with slidecandy that we offer a price match guarantee. See our terms and conditions for details.

Your arrival

Q. Can I collect the ski rental equipment from your shop?

A. Slidecandy is purely a mobile ski hire delivery service. We will deliver and collect all the ski equipment for you from your chalet, apartment or hotel. Our Meribel based, flexible call out service is on hand to help you if you have any problems or changes to make.

Q. If we arrive very late in the evening or our journey is delayed, can I arrange a fitting early the following morning? I have ski school booked at 9.15am and don't want to miss my first lesson.

A. Just give us a call as soon as you know that you are delayed and we will arrange a time with you to drop by the following morning to check that everything fits and you are ready to hit the slopes.

Our services

Q. Do you provide insurance for the skis and snowboards that we hire?

A. We do provide an optional equipment insurance for skis and snowboards at a cost of €2 per day. Just tick the box next to each skier/snowboarder and it will be added to the booking total.
*See our T's & C's for what you are covered for.

Q. We would like to ski an extra day but have only pre-booked for 6 days. Is it possible to extend our ski hire for an extra day when we are in resort?

A. Just give us a call on +33 (0)4 79 06 81 38 before 6pm on your last day. We can make sure that we don't collect your equipment and work out the extra days ski rental charge and take payment in resort. We will drop by the following evening and collect all the equipment for you.

Q. I need to get my own skis serviced, can you do this for me?

A. Give us a call on +33 (0)4 79 06 81 38 and we'll come and pick them up for you. We'll service them overnight and drop them off ready for your skiing the next day. If you would like a storage wax at the end of your holiday, we can do that too.

Q. What shall I do if my skis get stolen?

A. Please see the terms and conditions of your rental agreement or give us a call. We'll arrange for a speedy replacement so that you don't have to miss out on too much fun and we'll worry about the finer details when you get back from skiing. You may need to arrange to get a police report to help with an insurance claim.

Your departure

Q. Do we need to call you to pick up the equipment at the end of our stay?

A. We will come and pick up your equipment on the pre-arranged date. If there is any change in your departure day either give us a call or ask your chalet hosts to do so and we'll come and collect earlier.