This privacy policy sets out how we at Slide Candy (UK) Ltd collect and process your personal information as you browse our website.

We are committed to ensuring that your privacy is protected at all times. When you submit information by which you can be identified through this website, you can be assured that your information will only be used in accordance with the relevant legislation, including the General Data Protection Regulation (GDPR).

We may change this policy occasionally by updating this page. Please check this page from time to time to ensure that you are familiar with the latest version of this privacy notice.
Last updated 23 May 2018.

Controlling your personal information

If you wish to request a copy of the personal information we hold on you (if any), please get in touch via one of the following methods:
  • Email hello@slidecandy.com
  • Write to Slide Candy (UK) Ltd, 4 Essex Road, Sutton Coldfield, West Midlands, B75 6NS, United Kingdom
We aim to respond to all information enquiries within 1 month.

If the personal information we hold on you is incorrect, outdated or incomplete, please let us know and we will update our records as soon as possible.

If you wish, you may ask us to delete your personal information or stop using it in a particular way. These requests will usually be honoured; however, we may refuse in certain circumstances (e.g. if we need to process your personal information in order to meet a legal requirement).

Information we collect (and how we use it)

We never collect any personally-identifiable information that our users do not input themselves. Here are the circumstances in which we will ask you to input your personal information:

Contacting Us

When you contact Slide Candy using our online enquiry form, we will collect the following information:
  • Your name
  • Your email address
  • Any other information you choose to supply in the body of your message
This information is collected for the sole purpose of responding to your enquiry, although any comments you submit in the body of your message may also be used to improve our service and market our business more effectively.

Online Bookings

When you make a booking via the Slide Candy website, we will collect the following information:
  • Your resort and chalet company / tour operator
  • Where you are staying
  • When you expect to arrive (date and estimated time)
  • The date of your first day of skiing / snowboarding
  • The duration (in days) of your skiing / snowboarding holiday
  • The number of people you’re booking for
  • The name, age, sex, height, weight, ability level and ski/snowboard preference of each member of your party
  • The foot size of each member of your party (if booking boot hire)
  • Your email address
  • Your telephone number(s)
  • Your billing address
  • Your payment details
  • Any other information you choose to provide
We need this information to process your booking and provide the correct equipment for each member of your party. We will also ask you how you heard about Slide Candy – your answer, along with any other comments you choose to submit during the booking process, may be used to improve our service and market our business more effectively.

Please ensure that you have the permission of each member of your party before including them in your booking; by submitting their personal information via the Slide Candy website, you confirm that you have consent to share that information with Slide Candy (UK) Ltd.

Account Registration

If you choose to register an account on the Slide Candy website, we will collect the following information:
  • Your email address
  • Your name
  • Your telephone number
  • Password of your choice
This information is used for account administration purposes and the fulfilment of any bookings you make while logged in.

Google Analytics

In addition to the above, we use Google Analytics to monitor our website traffic and user engagement. This tool does not collect personally-identifiable information like your name or address; instead, it provides us with aggregated data that we use to measure and improve our site’s performance.

If you would prefer to be excluded from this aggregated data, you can opt out of Google Analytics by installing this browser add-on

Cookies

This website uses cookies to improve your online experience. Please read our cookies policy to find out what cookies are and how we use them.

Promotional emails and market research

When you submit your email address to Slide Candy, you will be given the option to join our mailing list. Those who subscribe to the Slide Candy mailing list occasionally receive promotional emails and special offers from Slide Candy (UK) Ltd. Once subscribed, you may unsubscribe at any time – simply click the ‘unsubscribe’ link that appears in each of our promotional emails, or email hello@slidecandy.com if you would like us to remove you from the list manually.

If you opt in to receive promotional emails, you will only be sent materials from Slide Candy (UK) Ltd. We will never pass your details to unaffiliated third parties.

Information security

We make every effort to ensure that your personal information is held securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Any information you submit via this website will be sent over a secure (HTTPS) connection.

We will not sell, distribute or lease your personal information to unaffiliated third parties unless we have your permission or are required by law to do so.

Links to other websites

Our website contains links to other websites of interest. Please note that we do not control the third-party websites we link to; therefore, we cannot be responsible for the security and privacy of any information that you submit on these sites. You should exercise caution and review the privacy statement of the website in question before submitting any sensitive information.

Any questions?

If you have any questions or concerns about this privacy policy, please email hello@slidecandy.com or write to Slide Candy (UK) Ltd, 4 Essex Road, Sutton Coldfield, West Midlands, B75 6NS, United Kingdom.