Welcome to Slide Candy’s rental terms and conditions. We know these things can feel like a chore to read, but we’ve kept them as clear and straightforward as possible – please do take a moment to look through them.
Definitions
For the purposes of these terms and conditions:
  • “Slide Candy” refers to Slide Candy and its employees, agents, and representatives.
  • “Client” refers to the person making the booking and/or any individual named on the rental reservation.
  • “Equipment” refers to any item of ski or snowboard equipment hired from Slide Candy under a rental agreement.
  • “Rental Period” refers to the dates agreed at the time of booking as confirmed in the client’s reservation.
1. Booking with Slide Candy
1.1By completing a reservation on the Slide Candy website and ticking the box confirming acceptance of these terms and conditions, the client enters into a binding rental contract with Slide Candy.
1.2The client becomes responsible for all hired equipment from the moment it has been fitted and confirmed by a Slide Candy member of staff.
1.3The client remains responsible for all hired equipment until the end of the rental period as specified in their reservation.
1.4The client must be 16 years of age or older to make a booking online with Slide Candy.
1.5The agreed rental period may be extended subject to equipment availability and the absence of a prior reservation by another party. Slide Candy cannot guarantee the availability of the same – or any – equipment during busy periods such as school holidays without a confirmed prior reservation.
1.6Client information provided at the time of booking (height, weight, ability level) is used to calculate the DIN settings for each individual pair of skis. The DIN setting controls a critical safety mechanism within the ski binding. Slide Candy has strict policies and procedures in place to verify the accuracy of this information to the highest possible standard. However, Slide Candy cannot be held responsible for any accident or injury arising from inaccurate information provided by, or on behalf of, the client – whether during the booking process or at any point during the rental period. The client is responsible for notifying Slide Candy of any changes to their personal details – including weight, injury history, or ability level – prior to collection of the equipment.
2. Pricing
2.1All online bookings are automatically discounted by 30% compared to in-resort prices.
2.2Helmet hire (adult and child) and optional equipment insurance are excluded from all discounts and are charged at standard in-resort prices.
2.3Slide Candy is committed to offering the most competitive prices in the Méribel valley and La Tania. If you find an identical ski or snowboard rental product – same make, model, year, size, and rental period – available for a lower price from another provider in the Méribel valley or La Tania, we will refund you the difference. Price match claims must be submitted in writing to Slide Candy no later than the final day of your rental period, and must include evidence of the lower price (e.g. a screenshot or written quote). This price guarantee is valid until the final day of your rental period.
2.4All prices include VAT (TVA) at the current applicable rate of 20%.
2.5A minimum rental period of 2 days applies to all Slide Candy equipment hire.
2.6Full payment is taken at the time of booking. By completing your reservation, the client authorises Slide Candy to collect the total amount due as displayed at checkout. All payments are processed securely, and any applicable credit card transaction fees are non-refundable in the event of cancellation.
3. Specific Equipment Availability
3.1Slide Candy will make every effort to provide specific makes or models of ski or ski boot where requested. However, Slide Candy cannot guarantee the availability of any specific make or model, particularly for late bookings or during peak rental periods such as school holidays.
3.2In the event that a requested make or model is unavailable, Slide Candy will substitute it with a comparable model or, where appropriate, upgrade the client to the next equipment category free of charge.
4. Use of Rental Equipment
4.1In the event that any Slide Candy equipment is damaged as a result of improper use or misadventure, Slide Candy reserves the right to charge the full cost of repair or replacement. A receipt and letter detailing these costs will be provided for the purposes of the client’s own private insurance claim.
4.2All hired equipment is for the exclusive use of the named client and must not be lent or sub-rented to any other party.
4.3The client agrees to use all equipment solely for its intended purpose. Activities likely to result in damage to rental equipment are strictly prohibited, including but not limited to: skiing on roads or closed pistes, and rail sliding on any object other than designated rails within an official snow park.
4.4The client acknowledges that skiing and snowboarding are inherently dangerous activities that carry the risk of serious personal injury or death. The client accepts that Slide Candy, its employees, and its equipment are not responsible under any circumstances for any loss or personal injury arising from the rental contract.
5. Equipment Exchanges & Collection/Returns
5.1If you require an equipment exchange, please contact us by phone on +33 (0)4 79 06 81 38 before 6pm (French time) to ensure the replacement equipment is ready for your next day on the mountain.
5.2All equipment must be available for collection from the client’s accommodation on the agreed return date as specified in the rental contract. Slide Candy reserves the right to charge the full daily rental rate for any period during which equipment is not returned on time.
5.3Should the client fail to return any or all hired equipment, Slide Candy reserves the right to charge the full replacement cost of the unreturned items, plus any additional losses incurred as a result of the non-return.
5.4All equipment returned to Slide Candy at the end of the rental period must be the original items issued to the client, identifiable by make, model, and barcode.
6. Equipment Insurance & Stolen or Damaged Equipment
6.1 Slide Candy Equipment Insurance Slide Candy offers optional equipment insurance covering all hired equipment against the following:
  • Theft, provided reasonable precautions were taken to secure the equipment. For the purposes of these terms, reasonable precautions are defined as: equipment must not be left unattended in a public place, and must be stored in designated ski lockers overnight.
  • Accidental damage or breakage, except in cases of negligent use or use of the equipment for any purpose other than skiing or snowboarding on snow. Negligent use includes, but is not limited to, use in freestyle or park environments, use on artificial or indoor slopes, and use in a manner inconsistent with the equipment’s intended purpose.
Important: Any theft or damage must be reported to Slide Candy within 24 hours of the incident occurring. In the event of theft, a Police Report must also be obtained from the local Police Station and presented to Slide Candy to validate any insurance claim. Where a Police Report cannot be obtained, a written report from resort security or ski patrol may be accepted at Slide Candy’s discretion.

Where the client has complied with all relevant terms and conditions, no excess will be applicable in the event of theft or damage beyond repair under Slide Candy’s equipment insurance. Where the client has not complied with all relevant terms and conditions, the insurance claim will be invalidated and the client will be held fully financially liable for the full replacement cost of the affected equipment.

The cost of equipment insurance is stated at the point of booking or rental and must be accepted or declined at that time. 6.2 Declined Insurance & Client Liability Should the client choose to decline Slide Candy’s equipment insurance, the client assumes full financial responsibility for all hired equipment for the duration of the rental period.
  • Theft or damage beyond repair: Slide Candy reserves the right to charge the full replacement cost of the affected equipment.
  • Repairable damage: Where equipment can be repaired, Slide Candy will cover the cost of minor repairs. However, the cost of major repairs, as determined by Slide Candy, will be charged in full to the client.
Upon payment, Slide Candy will provide the client with a receipt and supporting letter for the purposes of making a claim through the client’s own private insurance.
7. Cancellation & Refund Policy
7.1Cancellations must be submitted in writing by email to Slide Candy. The date of the cancellation will be taken as the date on which the email is received. Cancellations made more than 7 days before the arrival date will receive a full refund, less any applicable credit card transaction fees, which are non-refundable in all circumstances.
7.2Cancellations made between 2 and 7 days before the arrival date will incur a charge of 50% of the total booking value. The client may choose to receive either a 50% refund or a 100% credit note for use against a future Slide Candy booking. Credit notes are valid for 2 years from the date of issue and are non-transferable.
7.3Cancellations made less than 2 days before the arrival date, or where the client fails to collect their equipment without prior notice (no-show), will not be eligible for a refund. However, a 100% credit note valid for 2 years from the date of issue may be offered at Slide Candy’s discretion, where the client’s holiday insurance has declined the claim, provided written proof of the declined claim is submitted to Slide Candy. Credit notes are non-transferable.
7.4Slide Candy does not offer refunds for equipment hire in the event of poor snow or adverse weather conditions. Cancellation rights apply only prior to the commencement of the rental period and within the terms set out in clauses 7.1 and 7.2.
7.5In the event of an injury preventing the continued use of hired equipment, a refund for the remaining days of the rental period may be claimed upon return of all equipment and receipt of a doctor’s certificate from the local medical centre. Please note that a minimum charge of 2 days rental will apply in all cases, regardless of when the injury occurs.
7.6 Force Majeure In the event that the rental contract is cancelled or curtailed due to circumstances beyond the reasonable control of either party – including but not limited to government-mandated border closures, lift closures, resort closures, public health emergencies, or natural disasters – Slide Candy will offer a full refund or credit note at the client’s discretion, excluding any applicable credit card transaction fees. Supporting documentation may be required.
8. Promotional Discounts
8.1Slide Candy may periodically offer promotional discounts for set periods. Refunds will not be issued for the price difference between a booking made outside a promotional period and the promotional rate. Promotional discounts are applied to the standard online price. Helmet hire (adult and child) and optional equipment insurance are excluded from all promotional offers and are charged at standard in-resort prices. Promotional discount codes cannot be combined with one another.
9. Data Protection & Privacy
9.1Slide Candy is committed to protecting the privacy of its clients and handling all personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection law.
9.2Personal data collected at the time of booking – including name, contact details, and physical measurements – is used solely for the purposes of administering the rental contract and ensuring the safety of the client.
9.3Slide Candy will not share client data with any third party except where required to fulfil the rental contract or where required by law.
9.4For full details of how Slide Candy collects, stores, and processes personal data, please refer to our Privacy Policy available on our website.
10. Governing Law & Jurisdiction
10.1These terms and conditions are governed by and construed in accordance with French law.
10.2Any dispute arising from or in connection with these terms and conditions or any rental contract with Slide Candy shall be subject to the exclusive jurisdiction of the French courts.
11. Complaints
11.1Slide Candy takes all complaints seriously and is committed to resolving any concerns promptly and to the full satisfaction of our clients.
11.2In the first instance, complaints should be raised directly with a Slide Candy member of staff at the time of the issue, so that we have the opportunity to resolve the matter immediately.
11.3If the matter cannot be resolved at the time, complaints should be submitted in writing by email to Slide Candy as soon as reasonably practicable. Slide Candy will acknowledge receipt of all written complaints within 5 working days and aim to provide a full response within 14 working days.
11.4Slide Candy’s contact email address is available on our website at www.slidecandy.com.
Slide Candy takes great pride in the quality of its customer service. We are committed to resolving any concerns brought to our attention promptly and to the full satisfaction of our clients.


Document Version 2.0 – June 2026